Legal

Privacy Policy

How Digital Builders collects, uses, and protects your information.

Last Updated: March 16, 2025

1. Who We Are

Digital Builders ("Company," "we," "us," or "our") is a technology and AI automation company located in St. Augustine, Florida. We provide AI-powered sales automation, chatbot, and communications services to home service businesses. Our website is digitalbuilders.ai and our primary contact is [email protected].

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via SMS, web forms, or other communications channels.

2. Information We Collect

Information You Provide Directly

  • Name, business name, phone number, and email address submitted via our contact form
  • Messages and inquiries you send to us through our website or SMS
  • Information you share during consultations or onboarding conversations

Information Collected via SMS Opt-In

When you text a keyword (such as DEMO) to (904) 605-4044, or submit our web contact form, you are providing your phone number and consenting to receive text messages from Digital Builders. We collect:

  • Your mobile phone number
  • The content of messages exchanged with our AI assistant, Buzz
  • Opt-in method, timestamp, and consent records

Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited and time spent on our website
  • Referring URLs and general geographic location

3. SMS Messaging & AI Communications

Important SMS Disclosure: By texting DEMO to (904) 605-4044 or submitting our contact form, you consent to receive text messages from Digital Builders. Message frequency varies. Message and data rates may apply. Text STOP at any time to opt out. Text HELP for assistance.

We use SMS and AI-powered messaging (via our assistant, Buzz) for the following purposes:

  • SMS/Text Marketing & Promotions: Information about our AI automation services and offers
  • Transactional Messages: Appointment confirmations, reminders, and follow-ups
  • AI Automated Responses: Missed call text-back and lead qualification via Buzz
  • Two-Way Conversational SMS: Real-time conversations to answer questions and book consultations

AI Disclosure: Some messages you receive from Digital Builders may be generated or assisted by artificial intelligence (our AI assistant, Buzz). Buzz is designed to respond helpfully and accurately, but you may request to speak with a human at any time by replying HUMAN or STOP.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message. You will receive a single confirmation message and no further texts will be sent. To re-subscribe, text START to (904) 605-4044.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Send you SMS messages you have consented to receive
  • Schedule and confirm consultations or demonstrations
  • Improve our website, services, and AI systems
  • Comply with legal obligations and maintain business records
  • Protect against fraud and unauthorized access

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Third-party tools that help us operate our business (e.g., SMS platforms, CRM software, AI providers), who are contractually bound to protect your data
  • Legal Requirements: If required by law, court order, or government authority
  • Business Transfer: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
  • With Your Consent: In any other circumstance where you have given explicit permission

SMS Data: No mobile information — including phone numbers, message content, and opt-in data — will be shared with or sold to third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. SMS opt-in records and consent logs are retained for a minimum of 4 years to comply with carrier and regulatory requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected] or (904) 605-4044.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our website or SMS services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone/Text: (904) 605-4044
  • Address: Digital Builders, St. Augustine, FL