Legal

Terms & Conditions

Please read these terms carefully before using our services or SMS communications.

Last Updated: March 16, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Digital Builders ("Company," "we," "us," or "our"), located in St. Augustine, Florida. By accessing our website at digitalbuilders.ai, submitting a contact form, or opting into our SMS communications, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Services Description

Digital Builders provides AI automation, chatbot, and sales systems for home service businesses, including but not limited to:

  • Missed call text-back automation
  • AI-powered conversational assistants (including Buzz)
  • Lead follow-up and nurturing automations
  • Appointment booking and scheduling systems
  • Website chat integrations

Service specifics, deliverables, timelines, and pricing are defined in separate service agreements or proposals provided to each client.

3. SMS Terms & Conditions

SMS Program: Digital Builders operates an SMS messaging program for lead follow-up, appointment scheduling, AI-powered demos, and business communications.

3.1 How to Opt In

You may opt into our SMS program in two ways:

  • Keyword Opt-In: Text the keyword DEMO to (904) 605-4044
  • Web Form Opt-In: Submit your phone number via the contact form on our website and check the SMS consent box

3.2 Message Types

By opting in, you consent to receive the following types of messages:

  • Marketing & Promotional: Information about Digital Builders services, offers, and updates
  • Transactional: Appointment confirmations, reminders, and follow-ups related to your inquiry
  • AI-Automated Messages: Responses generated by our AI assistant, Buzz, including missed call text-back
  • Two-Way Conversational SMS: Interactive conversations to qualify your needs and schedule consultations

3.3 Message Frequency

Message frequency varies based on your interactions and opt-in type. For DEMO keyword opt-ins, you may receive an initial response and follow-up messages. For web form opt-ins, message frequency depends on your inquiry and engagement.

Message and data rates may apply. Contact your wireless carrier for details about your plan's SMS rates.

3.4 How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message from us. You will receive one final confirmation message and will receive no further SMS messages. To re-subscribe, text START to (904) 605-4044.

3.5 Help

For help or more information, reply HELP to any message or contact us at [email protected] or (904) 605-4044.

3.6 AI-Generated Messages Disclosure

Some messages may be generated or assisted by artificial intelligence (Buzz). While Buzz is designed to provide accurate and helpful information, AI-generated content may not always be perfect. Reply HUMAN at any time to request a response from a real person.

3.7 Supported Carriers

Carriers are not liable for delayed or undelivered messages. SMS services are available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

4. Acceptable Use

When using our website or services, you agree not to:

  • Provide false or misleading information
  • Use our services for any unlawful purpose
  • Attempt to interfere with or disrupt our systems or services
  • Infringe on the intellectual property rights of Digital Builders or third parties
  • Transmit spam, unsolicited communications, or harmful content

5. Intellectual Property

All content on this website — including text, graphics, logos, the Digital Builders name and brand, and the Buzz AI assistant concept — is the property of Digital Builders and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

Results from our AI automation and sales systems may vary depending on your business, market, and how systems are implemented and used. We do not guarantee specific outcomes, revenue increases, or lead volumes.

7. Limitation of Liability

To the fullest extent permitted by law, Digital Builders shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or SMS communications, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising from these Terms or our services shall not exceed the total amount paid by you to Digital Builders in the three (3) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Digital Builders and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of St. Johns County, Florida.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. We will indicate the date of the most recent update at the top of this page. Continued use of our website or SMS services after any changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone/Text: (904) 605-4044
  • Address: Digital Builders, St. Augustine, FL